Introduction
This privacy policy explains how hollow-pulse collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring that your privacy is protected and that we comply with applicable data protection legislation.
Information We Collect
We may collect the following types of information:
- Personal identification information such as name, email address, and postal address
- Contact preferences and communication history
- Information about your home environment and safety needs provided during assessments
- Usage data from monitoring systems if you are a service client
- Technical information including IP address, browser type, and device information when you visit our website
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and deliver the services you have requested
- To communicate with you about your inquiry, assessment, or ongoing service
- To monitor system performance and respond to alerts if you use our monitoring services
- To improve our services and develop new offerings
- To comply with legal obligations and protect our rights
- To send you relevant information about our services if you have consented to receive marketing communications
Legal Basis for Processing
We process your personal data on the following legal bases:
- Performance of a contract when providing services you have requested
- Legitimate interests in operating our business, improving our services, and ensuring safety
- Consent where you have explicitly agreed to specific processing activities
- Legal obligation where we are required to process data by law
Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- With service providers who assist us in delivering our services, such as technology providers and emergency response coordinators
- With healthcare providers or family members when you have given explicit consent
- With law enforcement or regulatory authorities when required by law or to protect safety
- In connection with a business transfer, merger, or acquisition
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. Service records are typically retained for seven years after service termination to comply with regulatory requirements. Website usage data is retained for two years. You may request earlier deletion of your data subject to our legal obligations.
Your Rights
Under data protection law, you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure in certain circumstances
- Right to restrict processing
- Right to data portability
- Right to object to processing based on legitimate interests
- Right to withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the information provided below.
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Cookies
Our website uses essential cookies to ensure proper functionality. We do not use tracking or advertising cookies. For more information, please see our Cookies Policy.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us at:
Email: [email protected]
Address: 14 Riverside Quarter, Bristol BS1 6UQ, United Kingdom